How enquiries are handled. A member of our team reads your message, works out whether it belongs with us or with a provider, and replies in writing. If your question is about an existing trading account, a deposit or a withdrawal, that account is held with a separate participating provider — Murray Capholm does not hold client money and does not place trades, so the provider is the only party who can act on it. If you are not sure who your provider is, ask us and we will tell you who to approach.

Registration enquiries. If you have registered and are waiting to hear from us, reply to the email we sent, or write to us using the address below and mention the email address you registered with. If you would prefer we did not telephone you, say so and we will keep everything in writing.

Please check the address before you send anything. Our only website is murraycapholm.com and our only published email address is the one below. We will never ask you by email or message for a password, a card number, a bank account or a copy of your identity documents. If a message claiming to be from us does, treat it as an impersonation attempt — see official domains and risk and safety.

You may also find your answer faster in the FAQ or on how it works.